Classical Music 2.0 is a (now)11-part blog series I started a couple of years ago putting forward a possible vision for the future of the classical music industry – imagining a time where we might have larger audiences, more revenue, and play a bigger role in society. (Previously: Part 1 | Part 2 | Part 3 | Part 4 | Part 5| Part 6 | Part 7 | Part 8 | Part 9 | Part 10)
Part 10 and 11 of this series are looking at the barriers to change. In Part 10, we looked at the issue of purpose: how the (explicit or unspoken) purpose of many classical music organisations is to pursue excellence, which can be at cross purposes with the things that need to be done to grow a new audience.
In today’s part, I’m answering the question: why can’t one person (e.g. the CEO or a conductor) just come in and change things? (I also – to be completely honest – sometimes used to think of myself as the “one person” back in my industry days, so this is a reflection on my own experience as well.)
Things in an established classical music company are actually quite complicated to change – particularly so in an orchestra, which has been mostly my experience. It is remarkably difficult to get the full mechanism of a classical performing company to head in the same direction, because there is well over a century of tradition that has gone into the art form. This has created a well-oiled machine that works very well for putting on concerts, but not so well if you want to introduce an element of change.

A Well-Oiled Machine
Essentially, in an orchestra and many smaller classical music organisations, every group or department has a very specific job to do, with little control over how other areas do their job. So, for instance, the typical musician is required to show up and play the music that is on the repertoire for that week’s concerts. They may have some say on performance conditions and perhaps some veto rights on repertoire if they’re on the right committee, but ultimately, they are there to perform the music at a very high standard that somebody else has set for them.
There will be some form of operations team who make sure the logistics of seating, music stands, instrument transport (and much, much more) is taken care of, but they have even less say over what is performed and why.
The same holds true for other departments. The Marketing department exists to sell tickets to the existing shows planned by the Artistic department. The Sales team exists to run the box office (if the organisation is big enough to have its own box office) and deal with customers. The Development department exists to do extra fundraising on top of the ticket sales. The finance department exists to manage the money.
While there can be some good synergies if Artistic and Marketing work together – I certainly enjoyed some in my time – these ultimately need to be supported by the two most powerful people in the organisation: the Chief Conductor / Artistic Director and the CEO.
But is it explicitly the job of either of those two to re-orient the organisation for the future? The Chief Conductor might think their job is simply to shape the sound of the orchestra and champion certain music, and in their mind, audience growth is the job of the Marketing team. I do believe modern conductors are more aware that their choice of repertoire will impact sales and there is more discussion around this, but it wasn’t that long ago that the Artistic Director mostly led the artistic development of the ensemble, and most activity in the organisation was unquestioningly built around that facilitating that development work.
The CEO is likely to be more well-rounded in their approach to the direction of the organisation, because they are answerable to the Board for the financial performance of the company, but it can be completely variable from organisation to organisation how much say the CEO has over the artistic direction of the company. (This can be partly based on power, where sometimes the Artistic Director is given more clout than the CEO. Or it can also be based on perception, where the CEO might be perceived to be there because of their business acumen, but not their artistic background.)
The Board themselves are technically above all this, but they are there ultimately to provide governance, leaving strategy and artistic planning to be worked out further down amongst the executives.
Of all of these, the person who is most likely to be able to reorient an organisation towards growing new audiences alongside its existing activities would be the Artistic Director / Chief Conductor. But, again, the choice of an Artistic Director of nearly any classical music organisation is likely to be influenced to a great degree by the musicians, and their top priority is likely making sure they have a great fellow artist in the role who can develop the performance standard of the ensemble. Which means, the AD may or may not be a future-focused person.
I’ve been out of the loop for a year or so, so I would love to hear of any conductors or ADs overseas that are obsessed with growing new audiences while simultaneously being great artists in their own right. In the Australian context, it seems that Benjamin Northey is still the name cropping up time and again as the face of introducing orchestral music to new audiences, but I notice he still not a Chief Conductor or Artistic Director of any Australian ensemble yet. (He is Chief Conductor of the lucky Christchurch Symphony Orchestra in New Zealand.) Though, with Northey’s Principal Guest Conductor role with Melbourne Symphony Orchestra, his Conductor in Residence role with Sydney Symphony Orchestra and now being Professor of Conducting at the Sydney Conservatorium of Music, he is well and truly placed to make an impact on the Australian scene – and hopefully create another generation of conductors like him.

Silos of Specialisation
But still, in general, at this stage, there is no one person in a typical classical music organisation who explicitly has it as part of their job role that they need to steward new generations of classical music audiences – except perhaps the Marketers, but with everything I have discussed in previous posts in this series, you can see the problem cannot be solved by marketing alone. So even if one or two people in the marketing department of an organisation wanted to pursue a strategy of reaching new audiences, they may not actually be able to do a lot to get the other departments to line up.
In short, the silos of specialisation that keep a modern classical music ensemble ticking along nicely are the very silos that prevent any major deviation from the current model of how a classical music organisation is run – a model that has been around for over a century. There have been some changes – typically in where funding comes from (e.g. less government money, bigger emphasis on marketing and philanthropy) and there is an increase in “commercial” classical concerts, but many organisations are fascinatingly (and perhaps dangerously) unchanged from what they were many decades ago, especially when it comes to the core artistic intent driving it all.

Black Swans
So where does that leave the future of classical music? I’ve been enjoying ABC journalist Matt Bevan’s podcast / video series If You’re Listening and his “Black Swans” episodes in particular where he eloquently makes the case that nobody has ever really predicted the future correctly. There are always “Black Swan” events that nobody foresees that come along and change the landscape.
So as someone in my late 40s, I look back on the absolute certainty I had in my 20s and 30s that classical music was going to die out, and now I’m no longer so certain. In the early 2000s, not many people (including me) saw the rise of streaming music coming, and that has opened the door to a lot of fans. Being able to access nearly all music in the world in a single subscription – despite the controversy of how little the artists actually get paid from this – has suddenly meant that everybody can try any genre they want. For most of the 20th century, you either had to listen to something on the radio or fork out for a physical version to try music. Now the world of music is yours for less than the cost of a CD a month (even 90s CD prices!)
And, as a result, people now listen to all sorts of genres. Young people may well mainly listen to pop music, but there are also thousands of them that will listen to classical as well.
The other thing we didn’t see coming was the rise of social media. I got to see Anna Lapwood play at the Sydney Opera House the other day and even that was a minor miracle. 20 years ago, even amongst classical music audiences, the only people I knew who were happy to go see organ music were a handful of purists who might go to the odd lunchtime concert (most of them seemed to be organists themselves!). And yet Anna has put this instrument on the map for a whole younger generation.
So, look, maybe it will all work itself out and a new cohort of concert-goers will come along just in the nick of time. Or maybe other ensembles more geared towards this audience will appear, while more traditional groups diminish in their influence. It’s hard to say.

No Beautiful Things Should Be Forgotten
Personally, I’d still love to see the industry deliberately and purposefully trying to connect with the potential next generation and actively working to keep classical music alive – which is an important distinction from simply “trying to keep our classical music organisations running”.
And why it is important to me? Maybe I’m in denial about my own mortality, but I’ve always struggled with the idea of things disappearing from culture. Especially good things.
One of the things that haunts me is how many pieces of classical music get lost from generation to generation, as people get disconnected from the repertoire (or indeed how to listen to it). I know the idea of a “canon” is problematic – who decides which are the pieces that should be continually performed? I know that as new things become popular, inevitably they replace some of the more obscure old pieces. But I would love to know that out there somebody wants to keep most of them alive.
The person who summed it up best for me was Czech composer Jan Jirásek. He worked on a version of the St Luke Passion that might have been written by Bach (but mostly likely wasn’t), that was tinkered with by Carl Orff, before being turned into a performing version by Jirásek in 1999. In other words, it is an obscure recording of an even more obscure historical piece of music. (And now out of print on CD as well!) But in the liner notes, he explained why he wanted to work on it:
“We were very close to the ‘St Luke Passion’ having been lost or forgotten altogether. In my opinion, this is one of the biggest problems of our civilization. We learn a lot and we forget a lot. This is the reason why we are condemned to make the same mistakes and experience again and again. It is also a source of suffering. There were and there are many beautiful things in this world. None of them should be forgotten.”
Jan, I agree.





I’m a former marketer / arts administrator in the Australian classical music scene, and was privileged to work for three of the major classical music companies.